FAQ'S

 

                                                                               

 

CUSTOM ORDERS: Yes! We offer custom orders for all occasions. Please email karmadeelainedesigns@yahoo.com with information and we will reach out and get your piece started.

POLYMER CLAY EARRINGS: All polymer clay earrings are light weight, hypoallergenic, and nickel free.  Each batch is handmade and each pair is unique due to the blending of colors or texture.  We also make clip-on earrings by request.

BRACELET SIZING: Most of our women's bracelets shown online are 7.5 inches and our men's are 8.5-9 inches.  All of our bracelets are made with durable high quality stretch cord.
If you need to measure your wrist before purchasing the best way to measure your wrist is to use a tape measure and stay as close to your hand as possible, below the wrist bone.  Once measured add a quarter to a half and inch for the best fit.  Over time all elastic cording will loosen slightly with repeated wear, this is normal.  If you think you need a smaller or larger size please add a comment with the size when you are checking out.

NECKLACES: Lengths are listed and we do make custom lengths - prices may vary.


METALS & STONES: We use a variety of metal in our jewelry.  All plating on charms may wear off over time and may also experience a patina due to oxidation. There are many factors that contribute to this, including improper cleaning and storage, moisture, etc. It is important to gently wipe your metal jewelry clean of oils, moisture and debris with a very soft cloth. This will keep it looking its best.  All the stones we use are all natural stones, not every stone is exactly the same.  You might see some stones will have slight imperfections which show the story of the stone.  Some of the stones we use in our collections are: Amazonite, Hematite, Agate, Druzy, Quartz, Howlite, Rhodonite, Tiger Eye, Jade, Jasper, Aventurine, Labradorite, Moonstone, and many more.  Each stone has its own meaning.

CLEANING: Gemstones and metals should be gently cleaned with a soft cloth, never washed. Do not wear your jewelry while bathing, showering or swimming.

RETURNS/REFUNDS: All sales are FINAL. ***Please be aware that due to the unique, handmade nature of each jewelry piece, size and color may vary from photo of product. If you’re items were damaged from shipping please contact karmadeelainedesigns@yahoo.com

RESIZING: We will only take a re-size within 7 calendar days from you receiving your purchase.  You must ship us the bracelet(s) on your own cost and there is an $8 re-sizing fee for any bracelet that needs to be made a different size.  Return shipping of $5 must also be paid by the customer.  **Please make sure to measure your wrist if you think your wrist is not an average size**

SHIPPING: All orders are shipped via USPS Priority 1-3 day mail with tracking.  Please allow up to 5 business days as all our jewelry is handmade and crafted.  Some custom orders could take longer.  Shipping times may differ during the busy Holiday Season and we do offer overnight shipping at the customer’s cost.